Service Writer/Advisor
Keystone Used Auto Sales Keystone Used Auto Sales Brodheadsville, PA Brodheadsville, PA Full-time Full-time $17 - $21 an hour $17 - $21 an hour 20 hours ago 20 hours ago 20 hours ago About us Keystone Used Auto Sales is a family owned automotive dealership in Brodheadsville, PA.
We are professional, agile and our goal is to provide an exceptional customer experience and be THE large dealer alternative.
Keystone Used Auto Sales is seeking a service writer that fits well with our talented service team.
We provide a great culture that promotes teamwork to support a positive customer experience! Join a team where sales and service work TOGETHER to achieve a common goal.
What You'll Do:
Create customers for life by providing an exceptional customer experience Schedule Appointments for lot vehicles and customer vehicles Verify warranty and service contract coverage by examining records; explaining provisions and exclusions to customers.
Administers used car warranties by processing claims and following through to completion and payment.
Develop estimates by costing materials, supplies, and labor; calculating customer's payment.
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval from customers; entering RO into service system Act as the liaison between the service team and the customer.
Explains estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Ordering parts with local and online parts companies ensuring cost effective methods and quality standards are maintained.
Works with management and mechanics to determine the best course of action to get lot vehicles ready for sale.
Assigns jobs to mechanics and ensures shop work flow is consistent and efficient.
Check on progress of service to vehicles throughout the day and update customers / management with progress.
Maintains relations with vendors (parts, sublet, and dealerships) so that Keystone has a good working relationship with a wide variety of vendors.
Become proficient in our repair order Ensure all paperwork and records are acurately maintained Maintain a positive work environment and support a culture of collaboration and winning What You Need:
Positive attitude and strong work ethic 2 -8 years service industry experience or similar field preferred Experience in a customer service role is required.
Clean Driving Record Neat appearance Ability to grow your knowledge of automotive products Aptitude for technology and embracing new systems What We Will Provide:
A compensation plan that rewards success An atmosphere of 'Work Smarter not Harder' - we are investing in state-of-the-art technology to support our staff A culture that builds teamwork and promotes a healthy work-life balance A leadership team that believes in developing people and providing them resources to be successful Job Type:
Full-time Pay:
$17.
00 - $21.
00 per hour
Benefits:
Paid time off Day range:
Monday to Friday Weekends as needed Shift:
8 hour shift Day shift Application Question(s):
How many years of experience do you have writing repair orders or service tickets? License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are professional, agile and our goal is to provide an exceptional customer experience and be THE large dealer alternative.
Keystone Used Auto Sales is seeking a service writer that fits well with our talented service team.
We provide a great culture that promotes teamwork to support a positive customer experience! Join a team where sales and service work TOGETHER to achieve a common goal.
What You'll Do:
Create customers for life by providing an exceptional customer experience Schedule Appointments for lot vehicles and customer vehicles Verify warranty and service contract coverage by examining records; explaining provisions and exclusions to customers.
Administers used car warranties by processing claims and following through to completion and payment.
Develop estimates by costing materials, supplies, and labor; calculating customer's payment.
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval from customers; entering RO into service system Act as the liaison between the service team and the customer.
Explains estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Ordering parts with local and online parts companies ensuring cost effective methods and quality standards are maintained.
Works with management and mechanics to determine the best course of action to get lot vehicles ready for sale.
Assigns jobs to mechanics and ensures shop work flow is consistent and efficient.
Check on progress of service to vehicles throughout the day and update customers / management with progress.
Maintains relations with vendors (parts, sublet, and dealerships) so that Keystone has a good working relationship with a wide variety of vendors.
Become proficient in our repair order Ensure all paperwork and records are acurately maintained Maintain a positive work environment and support a culture of collaboration and winning What You Need:
Positive attitude and strong work ethic 2 -8 years service industry experience or similar field preferred Experience in a customer service role is required.
Clean Driving Record Neat appearance Ability to grow your knowledge of automotive products Aptitude for technology and embracing new systems What We Will Provide:
A compensation plan that rewards success An atmosphere of 'Work Smarter not Harder' - we are investing in state-of-the-art technology to support our staff A culture that builds teamwork and promotes a healthy work-life balance A leadership team that believes in developing people and providing them resources to be successful Job Type:
Full-time Pay:
$17.
00 - $21.
00 per hour
Benefits:
Paid time off Day range:
Monday to Friday Weekends as needed Shift:
8 hour shift Day shift Application Question(s):
How many years of experience do you have writing repair orders or service tickets? License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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